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Travel & Hospitality

Seize the space in travel, hospitality and dining.

Change happens fast. Stay ahead of it.

A challenging marketplace combined with soaring consumer expectations means travel and hospitality brands face significant challenges. However, the platforms, processes and cultures fit for the businesses of tomorrow aren’t far away.

 

Now is the time to define your own unique journey and transform your organization into a digital-first powerhouse offering unparalleled guest experience, happy employees and the keys to unlock new revenue streams.

alt text travel industry

Lead the charge in your sector

Use customer-centric digital technology to bake loyalty into your profit-driven strategies from on-premises to mobile, delivery and more.

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Drive value and create alternative revenue streams safely and securely through innovative digital services designed to get your business and your passengers exactly where they need to go.

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Build brand awareness and loyalty as well as craft optimal guest experiences across customer touchpoints, with transformative data-first engineering and strategy.

Upgrade your digital offerings with passenger-first strategies to provide moving experiences for modern travelers.

Chart a new path forward with data advancements that address post-pandemic traveler concerns and support bespoke personalization.

New path to growth

We redefine the end-to-end customer experience and create new opportunities thanks to a combination of technology, unified data and an optimized supply chain. Discover how we did exactly that when we partnered with the world's leading hotel brand—and set Marriott on the road to next.

Issues

Whatever obstacles your brand faces, discover the key issues in your sector and learn how to unlock the opportunities that drive value.

  • How do I increase loyalty and retention?

    It all starts with customer-centricity as well as seamless physical and digital journeys for both guests and employees.

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  • How do I modernize and scale the business to create growth?

    Agility at scale allows organizations to optimize, localize and stay ahead of consumers as well as harness customer demand.

  • How do I land and expand emerging trends and new revenue streams?

    Put your business in the right position to maximize the possibilities. The tools are here to deliver experiences that matter, turning insights into action.

Solutions

Build the digital capabilities that constant change demands. Discover how we bring together the tools, accelerators and platforms to create organizations ready for anything.

Marketing automation (TALA)

Test-and-Learn Automation (TALA) helps consumer-facing industries create more impactful marketing campaigns.

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CDP

Centralize what you already know, before gathering and connecting to achieve a unified view of the customer.

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Employee platform design

Rapidly transform your enterprise through design-thinking, process labs and proof of concept.

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Prepare your restaurants for the future

Publicis Sapient’s Dining & QSR Value Accelerator helps the dining industry reimagine digital customer and employee experiences, create new platforms and apps, grow consumer loyalty and generate improved revenues.

Learn more

Customer-led operating models

Build an agile, customer-driven culture, allowing you to service customers and separate yourself from the competition.
 

Engineering & cloud transformation

Let technology guide your response to today’s challenges, ready for tomorrow’s opportunities.

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Premise

Premise is a fully adaptable platform designed to facilitate meaningful in-venue experiences using content and data.

Learn more
 

Rapid commerce in travel

Let microservices give you tools to continually adapt the customer experience quickly and easily.

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Decentralized & digital identity

Modernize how you collect and use first-party data, build a unified digital user identifier, enrich  personalization practices and create new income streams.
 

Web 3.0 & metaverse

Showcase your brand in relevant, immersive ways while generating abundant, valuable data.
 

RMNs & marketplaces

Attract high-margin, non-linear media dollars while building your brand reputation through advanced personalization and intelligent offers.

Learn more


Sustainability & eMissions

Get the real-time, enterprise-wide carbon management data you need on your journey to Net Zero.

Learn more

 

Smart destinations

Become a smart destination, and turn every touchpoint along every customer journey into a brand-building opportunity.

Learn more

Marketing automation (TALA)

Test-and-Learn Automation (TALA) helps consumer-facing industries create more impactful marketing campaigns.

Learn more
 

CDP

Centralize what you already know, before gathering and connecting to achieve a unified view of the customer.

Learn more


Employee platform design

Rapidly transform your enterprise through design-thinking, process labs and proof of concept.

Learn more


Prepare your restaurants for the future

Publicis Sapient’s Dining & QSR Value Accelerator helps the dining industry reimagine digital customer and employee experiences, create new platforms and apps, grow consumer loyalty and generate improved revenues.

Learn more

Customer-led operating models

Build an agile, customer-driven culture, allowing you to service customers and separate yourself from the competition.
 

Engineering & cloud transformation

Let technology guide your response to today’s challenges, ready for tomorrow’s opportunities.

Learn more
 

Premise

Premise is a fully adaptable platform designed to facilitate meaningful in-venue experiences using content and data.

Learn more
 

Rapid commerce in travel

Let microservices give you tools to continually adapt the customer experience quickly and easily.

Learn more

Decentralized & digital identity

Modernize how you collect and use first-party data, build a unified digital user identifier, enrich  personalization practices and create new income streams.
 

Web 3.0 & metaverse

Showcase your brand in relevant, immersive ways while generating abundant, valuable data.
 

RMNs & marketplaces

Attract high-margin, non-linear media dollars while building your brand reputation through advanced personalization and intelligent offers.

Learn more


Sustainability & eMissions

Get the real-time, enterprise-wide carbon management data you need on your journey to Net Zero.

Learn more

 

Smart destinations

Become a smart destination, and turn every touchpoint along every customer journey into a brand-building opportunity.

Learn more

Knowledge hub

Insight

Guide to Next 2025 Industry Trends Report

Insight

How Travel Brands Can Succeed in a Post COVID-1...

Insight

How Can Generative AI Improve the Guest Experience

Client Story

Marriott transforms vacation home search with g...

Client Story

How a QSR Client Increased Sales Using MarTech

Gartner® Case Study Report Launching a Digital Business Within a Legacy Company: A Marriott International and Publicis Sapient Case Study

Learn from real-world results now, as this new case study report from Gartner® breaks down how our partnership made HVMI possible.

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Partnerships

Transformation is a team effort. Thanks to a number of long-term partnerships, we’ve got the connections to create solutions for every business.

  • Our 12-year Adobe partnership drives MarTech value, efficiency.

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  • Enabling the cloud journey for our clients.

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  • A solution-driven partnership to solve complex business problems.

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  • Accelerating growth, powered by Microsoft's industry-leading technologies.

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  • Maximize Salesforce investment with platform, data and AI.

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  • Reimagining guest loyalty and traveler satisfaction together.

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Connect with our experts

  • Jagdish Ghanshani

    Managing Partner, Global Client Partner, Travel & Hospitality
  • Nick Shay

    Group Vice President, Travel & Hospitality, International Markets