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How do you make both customers and employees stay loyal? Transform your omnichannel experiences that generate meaningful impact.
Today, putting customers first is the only way. Learning how to deliver world-class experiences through your employees—as well as building and automating one-to-one moments through data—is the clear path forward.
In a post-pandemic world, travel patterns, behaviors and expectations have all shifted. So what does that mean for Travel & Hospitality brands looking to enable their guests and employees? Ed Vanga, VP of product management for travel and hospitality, explains all in our latest episode of Next in Travel and Dining.
How are travel & hospitality brands preparing for the customer experience of tomorrow? In collaboration with Microsoft, we surveyed over 200 executives across the US to find out.
Related Insights
Connecting with guests has never been more important. So, how can brands strengthen their digital footprint and build—or rebuild—a loyal audience of modern travelers?
Get trusted tools that fit your needs. Thanks to a number of long-term partnerships, we’re able to create bespoke solutions for every business.
Decentralized ID
Modernize how you collect and use first-party data, build a unified digital user identifier, enrich personalization practices and create new income streams.
Customer and Employee Experience Platform Design
Rapidly transform your enterprise through design thinking, process labs and proof of concept.
Learn about CEmX
Customer Data Platforms
Centralize what you already know, before gathering and connecting to achieve a unified view of the customer.
Learn about CDPs
TALA
Test-and-Learn Automation (TALA) helps consumer-facing industries create more impactful marketing campaigns.
Learn about TALA
Smart Destinations
Become a smart destination, and turn every touchpoint along every customer journey into a brand-building opportunity.
Learn more
Our Work
Experience is often the number one differentiator for brands. It’s what makes guests (and employees) decide to stay or go.
