Skip to Main Content
DBT GPT
Your Favorites

Access your saved pages

Limit Reached
You can favorite up to 50 items. To add new ones, please remove some existing ones.

Travel & Hospitality
Land Seamless Guest & Employee Experiences

How do you make both customers and employees stay loyal? Transform your omnichannel experiences that generate meaningful impact.

Today, putting customers first is the only way. Learning how to deliver world-class experiences through your employees—as well as building and automating one-to-one moments through data—is the clear path forward.

Digital trends guiding guest and employee experience

In a post-pandemic world, travel patterns, behaviors and expectations have all shifted. So what does that mean for Travel & Hospitality brands looking to enable their guests and employees? Ed Vanga, VP of product management for travel and hospitality, explains all in our latest episode of Next in Travel and Dining. 

Want to learn more from Ed? Don’t miss our extended edit.

Stream the podcast
81%
of executives
are looking to create new customer experience-centered services, products or business models
78%
of leaders
prioritize their employee experience initiatives as much as their customer experience initiatives

PS x Microsoft: The Future of Customer Experience

How are travel & hospitality brands preparing for the customer experience of tomorrow? In collaboration with Microsoft, we surveyed over 200 executives across the US to find out.

Download now

Related Insights

woman using AI to search travel

How Should Travel and Hospitality Brands Use Large Language Models?

New AI tools can create more efficient digital experiences for guests and employees. So, what might LLMs mean for brands from a practical perspective?

Learn more

content employee

How to Make Employee Experience a Differentiator

Employee experience is inseparable from customer experience—which is why now’s the time to understand and enable employee journeys the same way we do with customer journeys.

Read more

woman enjoying pool at resort
woman enjoying pool at resort

Marriott Executive Reveals Secret to Hotel Chain’s Sustained Success

A holistic view of the customer experience—combining the digital and physical—has been a major factor in Marriott’s continued success.

Play video

woman with suitcase

Why Personalization is the Future of Travel

Nick Shay, head of travel & hospitality at Publicis Sapient, explains how travel brands can build loyalty through customer experience innovation.

Learn more

woman using smartphone while traveling

How Smart Tourism Experiences Are Served by Technology

What exactly are “smart tourism experiences”? And how can travel brands take them to the next level?

Learn more

How Trending Technology Can Reduce Restaurant Employee Turnover

When nearly 1 in 5 restaurants is turning away customers due to staffing shortages, quick-service restaurants (QSRs) must look to the future to drive customer loyalty.

Learn more

Publicis Sapient + Sitecore

Reimagining Guest Loyalty & Traveler Satisfaction

Connecting with guests has never been more important. So, how can brands strengthen their digital footprint and build—or rebuild—a loyal audience of modern travelers?

Download the report

Partnering for Impact

Get trusted tools that fit your needs. Thanks to a number of long-term partnerships, we’re able to create bespoke solutions for every business.

Guest & Employee Experience Solutions

  • Decentralized ID
    Modernize how you collect and use first-party data, build a unified digital user identifier, enrich personalization practices and create new income streams.

    Customer and Employee Experience Platform Design
    Rapidly transform your enterprise through design thinking, process labs and proof of concept.
    Learn about CEmX 




    Customer Data Platforms
    Centralize what you already know, before gathering and connecting to achieve a unified view of the customer.
    Learn about CDPs

    TALA
    Test-and-Learn Automation (TALA) helps consumer-facing industries create more impactful marketing campaigns.
    Learn about TALA 

    Smart Destinations
    Become a smart destination, and turn every touchpoint along every customer journey into a brand-building opportunity.
    Learn more

Our Work

people at the pool

Homes & Villas by Marriott International

Redefine the end-to-end customer experience to create new opportunities. Discover how we did exactly that when we partnered with the world's leading hotel brand.

Read on

airplane

Heathrow

When Heathrow needed a future-proof customer web platform to re-build their brand and their relationship with passengers, they reached out to Publicis Sapient.

Read on

woman holding food

Global Restaurant Chain

Publicis Sapient and its partners created a personalized customer-centric experience across more than 1,500 global locations, delivering a holistic digital business transformation.

Read on

Miral

Miral’s new integrated platform better connects customer data and improves the overall experience to create frictionless experiences across Yas Island.

Read on

luggage

Lufthansa

Waiting in line at a counter and receiving a paper luggage tag is second nature to many airline passengers. But after teaming up with Publicis Sapient, things are different at Lufthansa.

Read on

Get in Touch

Experience is often the number one differentiator for brands. It’s what makes guests (and employees) decide to stay or go. 

  • Jagdish Ghanshani
    Managing Partner, Global Client Partner, Travel & Hospitality
    Let's chat
  • Nick Shay
    Group Vice President, International Markets, Travel & Hospitality
    Let's chat
1 of 2