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Global Capability Centers
Go beyond cost optimization to achieve value-boosting innovation.
Achieve innovation and productivity at scale with global capability centers
Once regarded as back offices catering to Fortune 500 companies, global capability centers (GCCs) have undergone a transformational shift—from focusing on operational efficiency to becoming strategic hubs of innovation and value creation. Today, they are powerhouses playing a pivotal role in global business growth.
Holding over 55% of the GCC market share, India hosted about 1,700 GCCs in 2024, contributing more than 1% of the country’s GDP. They generate a combined export revenue of $64.6 billion, employing a workforce of over 1.9 million. With 17% of GCCs, India is leading the innovation arbitrage revolution. But with cost efficiency and innovation driving their growth, GCCs will soon unlock value for businesses around the world.
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Number of GCCs in India (year over year)
2023–2029
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India’s GCC headcount in millions (year over year)
2023–2029
Source: HFS Research, 2024
Explore our GCC offerings
Partner with us to receive extensive fit-for-purpose support throughout the entire GCC lifecycle.
Establish GCCs with a strategic and innovative DNA
GCCs are an AI-led extension of an organization’s culture. With a strong strategic and operational presence globally, our understanding of local nuances and on-ground challenges allows us to deliver outsized value.
Scale and transform your existing GCC
After assessing your GCC's current state, we’ll craft an innovative, AI-led strategy aligned with your goals, transforming your GCC into an operationally innovative hub that delivers continuous value.
Acquiring GCCs as a strategic unlock
With our AI-assisted, agile ways of working, we partner to acquire GCCs and transform them to create more strategic value over time.
Publicis Sapient & HFS Market Impact Report
Discover how India’s global capability centers (GCCs) are evolving from traditional cost optimizers to value-boosting innovation and transformation powerhouses. Use the data in this report to stay ahead of the curve and learn how to seize new growth opportunities.
How GCCs are becoming a transformative play
In a conversation with Saurabh Gupta, President of Research & Advisory, HFS, at the HFS Executive Roundtable, Sanjay Menon, Managing Director, Publicis Sapient India, talks about how GCCs are now at an inflection point—evolving from an OpEx efficiency play to a transformative play driving endless possibilities.
Client stories & insights
Learn how our game-changing collaborations and meaningful insights can drive your next transformation project to new heights.
