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From Boom to Balance
Retail
Long-term E-commerce Profitability
E-commerce sales have accelerated far beyond any pre-COVID predictions. While that’s largely good news for retailers, challenges remain. Namely: what’s the best way to sustain this growth—and to do so profitably? Although the scale has changed, the levers, as always, are revenue and cost.
How Are Retailers Investing in Digital?
Learn what 300 retail executives in seven markets cite as their most pressing issues.
Increase Revenue
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Insight
Livestream Shopping
Four key considerations to increase sales and share of wallet via video.
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Trending Topic
Retail in the Metaverse
Why every retailer must make the metaverse a part of their transformation strategy.
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Insight
Scaling Grocery E-Commerce
Practical optimizations for long-term growth in this critical sector.
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Insight
Store Experience
An interactive glimpse into how digital experiences will connect to the retail store of the future.
Retail Media Networks, Explained
Discover how can you generate new revenue and plenty of customer delight with this proven approach to data monetization.
Related Solutions
Engineering Transformation: Modernize your entire organization to drive the innovation, speed and quality that attracts and retains customers.
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Peak E-commerce Assessment: Learn how to stay ready for increasing sales volume through this high-speed audit
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Retail Media Platforms: On-site and off-site advertising and data monetization are increasingly popular ways to expand retail lines of business.
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Commerce Strategy: Determine the right balance between physical and digital, organic growth and acquisitions, and product mixes for your unique business.
Omnichannel Digital Experience: The experience is the brand, and our digital solutions—from mobile and desktop to apps and in-store enhancements—drive brand loyalty and share of wallet.
Marketplaces: Consumers want greener products and experiences, and you want to keep your brand in the conversation and your customers on your site. Our open source peer-to-peer marketplace is the best of all worlds.
Learn more
Decrease Costs
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Insight
What's Composable Commerce?
This new approach to architecture can reduce commerce technology costs and lead time while improving customer experience.
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Insight
New Paths to Profitability
discover ways to reduce churn, cost of fulfillment and time to market while increasing basket size and loyalty.
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Podcast
Stopping the E-Commerce Margin Bleed
stream this lively discussion to learn where retailers should invest to meet headwinds around operationalizing recent changes, optimizing the supply chain and more.
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Insight
Supply Chain Overview
How to optimize the entire purchase path, from raw materials to (reduced) returns.
Relevant Solutions
Promise to Delivery: End-to-end visibility of your supply chain addresses profitability and efficiency challenges across six key components.
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Supply Chain Control Tower: In addition to visibility, our control tower solution integrates intelligence to provide predictability, actionable insights and granular controls.
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Returns Optimization: Reducing the high cost of returns requires a strategic approach to supply chain, site experience, even marketing.
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POS Modernization: Seamless integration between physical and digital commerce requires a cloud-based POS system. This solution identifies and implements the right ecosystem and services.
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Replatforming: Selecting a new commerce platform is the first step to many retail imperatives across experience, data and supply chain.
Shift to Cloud: Moving away from on-premises platforms gives retailers greater agility for ongoing enhancements, access to data, as well as site stability as traffic ebbs and flows.
Microservices & Headless E-commerce: Product and experience updates are faster and simpler with processes decoupled, enabling constant adaptations to customer needs.
Automated Fulfillment Solutions: The right mix of technologies— from MFCs to Robotic Warehouses to picking apps—can speed up and smooth out retail supply chains.
Shipping and Delivery Partner Optimization: Identifying the right strategic partner for last-mile, on-demand workforce or full delivery ensures accuracy, visibility and cost efficiency.
Four Pillars of E-commerce Profitability
Our in-depth guide to your e-commerce journey.
Related Work
adidas Site Reliability: No Order Left Behind
How we improved operational resiliency, profitability and CX.
Sports Retailer Digitally Transforms
Modernizing not just a technology platform, but also processes and teams to support a customer-focused, agile approach.
Retailer's High Performance via Headless
Migrating to Google Cloud Platform offers agility and responsiveness for better customer experience.
Gaming Retailer Levels Up Its Omnichannel Ecosystem
A scalable digital strategy and experience meets the needs of the next generation and yields major revenue gains.
