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Power Innovation & Customer Experience Excellence
What we do
In this rapidly evolving landscape, your utility company must quickly adapt to disruptive technologies, groundbreaking legislation and extreme weather events. Powered by 30 years of experience, we ensure your business stays competitive using a holistic approach to digital transformation that combines strategy, data analytics and technology to create transformative customer-centric solutions.
Our digital transformation offerings include:
- Supply & trading strategies, processes and operating models
- A wide range of ETRM solutions
- Actionable decarbonization strategies
Embrace digitalization to remain in control, connected and relevant now and next.
Let our expertise create value for your business
It’s competitive out there. Get in touch to find out how embracing digital transformation can unlock your business potential.
Start the conversation
2025 Trends
Discover the top five trends shaping power and utilities in 2025
Impact Stories
Learn from our compelling case studies of shared success.
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Ontario Energy Board Eases Strain on Grid
How data, gamification and the spirit of competition inspire responsible energy usage.
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Uniper Re-Energizes Its Business Model
Publicis Sapient partnered with the energy experts to turn legacy tools and know-how into a marketable platform.
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British Gas Mobile Experience
How a new app smooths customer interactions, creates business value and encourages continuous innovation.
“Publicis Sapient brought to the market a disruptive digital business strategy that strongly meets the requirements of today’s world.”
Pete Davies , Head of Software Engineering & Data Science, Uniper
Industry Insights
Navigate to the thought leadership viewpoints that matter to you most to help you prosper.
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How Utilities Can Develop a Digital Strategy
By creating a strategy for digital transformation, utilities organizations can build the tools they need to thrive in an ever-changing landscape.
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Powering up the EV Customer Journey
As more and more customers go electric, how can utilities enhance the EV customer journey?
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CX Transformation for Utilities
To thrive in an increasingly competitive landscape, utility operators must revolutionize their approach to customer experience.
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How Regulated Utilities Can Maximize ROE
Investor-owned utilities must make new investments while giving shareholders a predictable rate of return. Dynamic capital planning can help chart their path.
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Meeting the IRA’s Challenges
The Inflation Reduction Act has given the renewables sector a massive boost. But with rapid expansion comes significant challenges for utilities.
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Customer Connections: Building Integrated Journeys in Utilities
As demand for low-carbon technology rises, how can utilities organizations build scalable connection journeys for customers?
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How Utilities Can Transform in 2024
The utilities industry is experiencing its biggest transformation since the Industrial Revolution. How can organizations make the most of it?
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What the IRA Means for Utilities
The Inflation Reduction Act will electrify the renewables market. How can utilities organizations seize the moment and generate new value?
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What Generative AI Can Do for Energy and Commodities
Generative AI is the future. How can energy and commodities organizations leverage it to gain a competitive advantage?
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Electric Buses Jolt V2G to Life
Vehicle-to-grid technology struggles to aggregate energy at scale. Electric buses may be the solution
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New Research: Utilities vs Extreme Weather Events
How should utilities react to growing environmental instability? Our whitepaper analyzes the effects of EWEs, the energy transition, outages and more.
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Four Actions Utilities Can Take to Exceed Customer Expectations
Customer experience can be a pivotal source of competitive advantage for utilities that want to put their customer first and become a true partner.
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How Utilities Can Lead with a Digital Data Platform
A robust data platform should be at the heart of a utility organization’s strategy
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The U.S. Electricity Shortage: What It Means and How to Respond
Exclusive insights and guidance about the state of the U.S. electrical grid—from now through 2035.
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5 Data-driven Principles for Grid Modernization
How utilities industry leaders apply data to improve grid reliability, in five practical steps.
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UK Mobile Experience Barometer Report 2021
Our research shows that many expect energy suppliers to help them manage their energy consumption. Read on for more insights.
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How can utilities deliver a high-quality customer experience that leads to profitability?
Companies that understand the unique advantage of utilities in homes can leverage their customer connection.
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The Catch-22 of the Electricity Bill
Faced with rising costs, declining usage and customers that expect better, energy companies need to start delivering new thinking.
Get in touch
Any member of our team will be happy to answer your questions and discuss how we could help you transform.
Speak to one of our experts one-on-one to discuss your unique challenges and opportunities, and how we can kick-start your digital transformation journey today.