Focused on delivering differentiated experiences across every channel for both diners and employees, we build digital-first touchpoints designed to connect your customer with your brand. Leveraging data across each interaction, we help you target personalized offerings and services and arm your employees with the capabilities to deliver speed, efficiency and winning service.
Read on to discover the ingredients you need to become a data-led organization across every aspect of your business.
Food & Dining Consulting
Seize the Space in Food & Dining
Seize the Space in Food & Dining
In the face of rising costs, labor shortages and wage inflation, how can businesses ensure continued growth?
Research
Publicis Sapient Customer Loyalty Survey 2023
Wondering how consumers will think about loyalty in the future? We surveyed over 6,000 of them to discover what makes the perfect loyalty program—from the perks they really love, to how they feel about sharing their data. Read on to understand how your business can monetize loyalty in new ways.
Explore the Restaurant of the Future, Today
Check out our interactive eatery to discover what the next level of dining innovation could mean for your business from AI powered self-service kiosks, to smart kitchen technology.
Insights & Perspective
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The Power of Three: How QSRs Can Maximize Customer Lifetime Value and Thrive
The QSR Trifecta: Win Customers and Drive Success Through Personalization, Customization and Loyalty
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How Restaurants Can be a Model for Digital Transformation
When digital technology allows restaurants to meet diners where they are, you’re able to discover value in new products and services as well as use data to re-think business models.
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Designing the Digital Menu Board of the Future
With customer data and AI redefining onsite menu boards, find out how your restaurant can deliver impactful, relevant customer experiences to increase engagement and build loyalty.
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The Need to Re-define the Quick Service Restaurant Experience
Find out how smart kitchens—which use combinations of automation, customer geolocation and predictive analytics—are streamlining food preparation processes across in-store, drive-thru, mobile and delivery.
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6 Ways Artificial Intelligence is Transforming the Restaurant Industry
Employee turnover is chipping away at customer experience. Learn how dining brands need to invest in digital capabilities—like AI—to address the situation.
Solutions
Dining & QSR Value Accelerator
Our Value Accelerator is a digital transformation platform designed to help you respond efficiently and profitably with the customer as your priority
Test-and-Learn Automation (TALA)
Discover how to serve up the best offer, content or recommendation to the right customer at the right time thanks to marketing automation.
Customer Data Platforms (CDP)
In the digital-first era, the only way to get ahead of evolving customer expectations is with a 360° view—and for that, you’ll need the right CDP.
CEmX (Customer and Employee Experience) Platform Design
Modernize customer and employee experiences in tandem, enabling the sharing and activation of powerful digital capabilities.
Engineering and Cloud Transformation
Applied correctly, engineering and cloud transformation can improve speed-to-market, productivity, quality and employee satisfaction.
Sustainability and eMissions
Get the real-time carbon management data you need as you make the journey to net zero.
Our Work
How a QSR Client Increased Sales Using MarTech
Delivering Growth for an Asian QSR via Effective, Tech-Driven Marketing
How BJ’s Restaurants Created Connected Experiences
BJ’s wanted to stand out from the crowd. So we partnered with them to provide customers with fresh, compelling, best-in-class user experiences and personalization at scale.
How a Global Restaurant Chain Maximized Customer Engagement
We helped deliver a holistic digital business transformation, allowing our client to create a personalized, customer-centric experience across more than 1,500 global locations.
How a Restaurant Accelerated Cluster Segmentation and Personalization
What happened when a worldwide QSR chain wanted to implement a cost-effective analytics platform to extract greater value from its customer data? Find out.
How One Restaurant Chain Satisfies Customer Cravings With Analytics
Seeking to scale the impact of marketing upon growth, our client is fast-forwarding to well-defined customer segments now reached through targeted communications.
Contact Us
Let’s work together to build digital-first touchpoints designed to deliver differentiated experiences across every channel—ensuring ongoing growth.
