IDC Case Study

Building a powerhouse through digital

Faced with increasing online competition, Pandora’s fragmented e-commerce presence across the globe hindered growth. They sought to turbocharge e-commerce and deliver a holistic customer experience across all channels. Pandora partnered with Publicis Sapient to transform their technology and operations. We helped them remove internal silos between marketing, commercial operations and technology, empowering them to move with more speed and agility.

The strong foundation we laid enabled our collective team to quickly pivot when the pandemic hit. Pilot programs addressing sales process, customer safety, store capacity and personalized experiences were launched in under three months. Our joint test and learn approach challenged the company to move at speed to quickly develop experiences including virtual queuing, in-store appointment booking, click-and-collect, find in-store and store locators.