After more than a century of providing legal services to the Los Angeles, California community, the L.A. County Public Defender’s Office enlisted Publicis Sapient to help modernize its client case management system (CCMS). With life-changing decisions being made daily, the court system needed to digitize operations to prevent manual mistakes or paperwork problems that could result in profound injustices and continued cycles of reincarceration.

By designing, developing and deploying state-of-the-art business transformation solutions, we helped IT professionals and public defenders shift from a case-centric system to a people-centric one. Our digital transformation continues to help court users seamlessly navigate arrests, evidence, hearings, trials, incarceration, parole, and more with a sense of dignity, understanding and ease.

The future of court services depends on digitized, people-centric technological innovation. When done right, digital transformation can improve people’s lives, ensure the city’s success, strengthen your brand’s evolution and further support the enforcement of justice.