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Australia Business Banking Customer Report 2024
The SME opportunity
Find out what Small to Medium Enterprises (SMEs) want from their Australian banks
Where next for business banking in Australia?
With the business banking landscape continuing to evolve, we asked over 2,000 financial decision-makers at Small to Medium Enterprises (SMEs) how they feel about their bank, what services could be improved and what it might take for them to switch providers.
The findings offer valuable insights for banking leaders as they look to meet customer expectations, shape competitive differentiation, and retain and grow their customers.
In this report we explore:
- SME customers’ expectations of their banks
- Opportunities for competitive differentiation
- The triggers which may encourage customers to switch providers
The findings suggest a potential tipping point in attitudes to traditional banking, where an increasing cohort of SMEs are open to new experiences.
Read our insights into Australian Business Banking
Unlock exclusive insights from SME customers and elevate your digital transformation strategy.
Impactful solutions to enable your digital transformation goals
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Core Modernization
Future-proof your business and accelerate your innovation with a modern cloud-based core banking system.
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Customer Engagement
From data to disruption: Turn your insights into assets to drive customer centricity.
Speak to our Experts
Book a workshop with one of our financial services experts to share a deeper cut of the findings and provide analysis on how these trends specifically relate to your bank.
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