Churn and Loyalty in Telecommunications
With similar product offerings and shared target audiences, competition is fierce within the telecommunications industry. To become a leader in the space, many businesses are unlocking new value by investing in customer experience enhancements.
Emerging technology enables the agile, forward-thinking telco to build predictive, personalized experiences that encourage customer retention. And as more businesses embrace smart tech to create meaningful customer connections, brand loyalty is becoming today’s top currency.
Get familiar with the latest perspectives on churn and loyalty below, and ask yourself: is your company doing what it takes to attract, engage and retain devoted customers?
Article
Find out how data-driven personalization brings connected ecosystems to life for modern consumers.
Article
Find out how omnichannel, customer-centric experiences can boost retention for telecommunications companies.
Article
Craft experiences that attract proud, long-time customers—and find out why offers and perks are just the beginning.
Article
Learn to craft “magical” experiences, and watch increased brand loyalty materialize before your eyes.
Publicis Sapient Industry Lead Raj Shah sits down with Craig Moffett, founder of research boutique MoffettNathanson, to discuss all things Telecommunications, Media & Tech.
Consider today’s Telecommunications landscape and learn how to generate growth and revenue in a world of network parity.
Episode 2
Dissect current marketplace trends and learn why opportunities like private networks and mobile edge compute could lead to new revenue opportunities.
Episode 3
As wireless and cable companies transform to sell solutions over connectivity, will they be perceived as tech brands rather than utility companies?
Episode 4
Get perspectives from two leading experts on what disruptions the Telco industry can expect—including new competition and business models.
Episode 5
Find out how today’s main players can redefine their value propositions, refocus their offerings, and pivot into modern marketplaces.
As digital technology continues to transform the telco customer experience, we’ll continue to transform this page. Want to receive email updates with the latest additions?
Our Solutions
Transform customer and partner journeys while identifying growth and cost-to-serve opportunities.
Provides cloud-native components companies need to build an open-source customer data platform.
Modernizes information technology to prepare companies for comprehensive digital business transformation.
Relevant Services
Service
Building progressive new brands and helping reposition the world’s most prominent companies through experience design
Service
Helping organizations get future ready by accelerating AI understanding and building a strategy to take you from discovery to world class solution.
What’s Next for Your Business? We’re Here to Help You Achieve It.
Invention-Solution-1280x832.jpg)
