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Connected Store Experiences
Create digitally enabled in-store experiences that connect across channels, with the customer at the center.
Interact with a store that seamlessly connects physical and digital.
Take a quick tour of a digitally enabled shopping journey and the many opportunities to connect via store experiences.
With a lens on the future, retailers are reimagining stores for the digital age—using technology to create new experiences from product discovery to checkout. But just what will this new shopping experience look like?
Learn what shoppers have to say about their latest preferences and demands in this infographic
Our retail experts analyze how one brand’s meticulous curation and empowering tone seamlessly flow from online to in-store in this virtual tour.
Find out what good looks like when it comes to in-store experiences.
When getting shoppers out quickly is the best thing for your relationship.
Get insights and real-life examples on the importance of connecting customer experiences across your entire retail ecosystem.
INSIGHT
Artificial intelligence, self-service and automation have the power to cut customer service costs and improve the customer experience at the same time. So why is customer support still so frustrating?
INSIGHT
Can consumer packaged goods firms (CPGs) keep up with conversational AI changing the game?
WORK
A multichannel shopping experience creates a 98 percent increase in mobile orders.
WORK
How Eileen Fisher evolved into a true omnichannel retailer.
INSIGHT
How these businesses reduce friction and drive convenience.
Together we can identify the highest-impact opportunities to connect physical and digital, with a focus on the quickest ways to prove ROI, with solutions across:
