Press Release

NEW YORK, NY, December 10, 2024 – Publicis Sapient, a digital business transformation company, today announced the appointment of Jennifer Kilian as Co-Chief Experience Officer. In this role, Kilian will work alongside Co-Chief Experience Officer Abby Godee, co-leading the experience capability and driving growth in design, innovation and new business creation.  She will be based in New York.

“Jennifer’s passion for human-centered business, combined with her expertise in building and leading high-performing teams, makes her an invaluable addition to Publicis Sapient," said Nigel Vaz, CEO of Publicis Sapient. "The experience capability sits in the middle of our SPEED - Strategy, Product, Experience, Engineering and Data and AI - model and is at the heart of our digital business transformation value proposition.  Jennifer’s deep expertise in design, innovation and end-to-end experience transformation will be instrumental in accelerating growth to elevate customer-driven transformations and delivering innovative solutions to our clients.” 

Publicis Sapient has expanded its experience capability through innovative solutions, such as the award-winning Renault Plug Inn platform, a peer-to-peer platform that connects EV drivers to a network of home and business charging stations across France, as well as its work to deliver personalized customer experiences at scale for Salesforce customers on WhatsApp.

"I'm thrilled to join Publicis Sapient and be part of a team that's leading the way in AI-driven digital business transformation and delivering exceptional experiences that address customers’ evolving needs,” said Jennifer Kilian, Co-Chief Experience Officer at Publicis Sapient. “My goal is to build upon the company's strong experience foundation and drive forward strategies that will accelerate client success and further elevate the experience capability overall, as well as the quality of products, services and experiences Publicis Sapient creates with its clients.”

Kilian joins Publicis Sapient from McKinsey & Company, where she spent a decade helping business leaders apply design and data science to innovate experiences. She also previously held product, digital and design roles at Apple, Intuit, Facebook, IBM and design and innovation firms Hot Studio and frog design. Kilian has worked across industries to create growth for clients through new companies and digital business transformations globally. Her expertise extends to healthcare, life sciences and health tech, where she has led initiatives to improve patient experience and drive innovation. She holds patents in technology, consumer products and healthcare.

About Publicis Sapient

Publicis Sapient is a digital business transformation company. We partner with global organizations to help them create and sustain competitive advantage in a world that is increasingly digital. We operate through our expert SPEED capabilities: Strategy, Product, Experience, Engineering, and Data & AI, which combined with our culture of curiosity and deep industry knowledge, enables us to deliver meaningful impact to our clients’ businesses through reimagining the products and experiences their customers truly value. Our agile, data-driven approach equips our clients’ businesses for change, making digital the core of how they think and what they do. Publicis Sapient is the digital business transformation hub of Publicis Groupe with 20,000 people and over 50 offices worldwide. For more information, visit publicissapient.com.