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New Release
The 2024 Digital Citizen Report
Revealing Australia’s Demand for Digital Services
Understanding how citizen expectations are evolving
Our Digital Citizen Report involved one of Australia’s largest private surveys on digital government services. This page reveals our findings and explores the opportunities for digital transformation based on citizen responses and the issues that matter to them.
2024 Digital Citizen Report
Exploring emerging themes and trends around digital government services
Your guide to staying up-to-date with evolving citizen sentiments.
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Support for government to use AI revealed.
55% of Australians would support the use of AI to improve government services. Read more about their concerns.
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Government life-event services are a winner
Government life-event services are a clear success story, with a 93% satisfaction rate among users. But not everyone is taking advantage. How can the government increase uptake?
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Digital identity opportunities ahead?
myGovID makes it easier to access government services, according to 94% of citizens By expanding myGovID, there’s an opportunity to add even more value.
Want to know more about the data?
Book a deep dive session with our experts to receive exclusive custom views of the report data.
Related Articles
Digital services progress in Australia
Australia’s growing digital divide
Ethical AI leadership in government
Raising awareness of digital government services
Building trust in digital government services
Expanding digital ID in Australia
2023 Digital Citizen Reports are still available for download
See how trends and themes are changing from last year.
Leading for impact
Passionate leaders redefine the boundaries of what’s possible. Meet ours.
New insights will be released throughout the year, with a fresh survey conducted on an annual basis.