Government & Public Sector Transformation

Empower trusting and thriving communities with innovative tech

A Focus on Citizen Value

Tomorrow’s government will run on the digital solutions we build today. That’s why it’s crucial to remain relevant, agile, and unencumbered by legacy systems and processes. After all, the agencies who can best serve modern citizens of the future will be the ones who are ready for what’s next, right now.

Our culture of curiosity allows us to deliver meaningful impact to our clients’ civic businesses by reimagining their citizen services and constituent experiences. Our agile, data-driven approach to strategy and implementation equips our clients’ businesses for change, making digital the core of how they think and what they do for the benefit of the people.

Building Trust with Digital

Whether you look at federal, state or local data, public trust in institutions has been declining for decades. However, 84% of Americans still believe this can be improved with digital technology. The opportunity for today’s agencies lies in creating experiences that better address citizens’ concerns.

It's time to build digital services around the nuanced needs of our citizens in order to regain trust and remain ever-relevant. Only then can agencies effectively scale existing missions—including policymaking, market regulation, compliance and more—into the digital landscape of the future.

5 public sector trends — Guide to Next

5 Trends Shaping the Public Sector for 2023

Find out what’s coming next—from AI and machine learning innovations, to federal workforce evolution, acquisition strategies and more.

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Citizen Experiences Go Digital

Efficient, reliable and outcome-driven offerings are the bedrock for building confidence in operational capabilities. And when built on a genuine understanding of people’s needs, digital solutions and services have been shown to increase trust in government.

Operational capabilities must be efficient, reliable and transparent. Competence and intent by government needs to be clearly communicated, strategically planned and impact-driven.

Focus on building simple services that do one thing very well so you can accomplish your objectives in a timely manner, directly addressing needs as they arise.

Manage citizen expectations as you guide them through their service journey. Digital standards are being set by open market players like Amazon, so assurance and understanding is key.

Services need to be swift, safe, and secure, while also being easy to use. With ease of use comes faster adoption. And the more people start using a service, the more likely you are to generate long-term trust.

Listening and spending the time to genuinely understand tacit user needs allows digital teams to build better operational services while ensuring those services are delivered with dignity and respect for all.

Aim for 360-degree data awareness, with interconnected digital offerings. If something does go wrong, it should be easy for citizens to get help through another channel.

Operational capabilities must be efficient, reliable and transparent. Competence and intent by government needs to be clearly communicated, strategically planned and impact-driven.

Focus on building simple services that do one thing very well so you can accomplish your objectives in a timely manner, directly addressing needs as they arise.

Manage citizen expectations as you guide them through their service journey. Digital standards are being set by open market players like Amazon, so assurance and understanding is key.

Aim for 360-degree data awareness, with interconnected digital offerings. If something does go wrong, it should be easy for citizens to get help through another channel.

Making a Direct Citizen Impact

State Government

Home-free: How a State Government Helped Residents Through COVID

Implementing a rent and utility assistance platform designed to help tens of thousands of people avoid eviction and keep the lights on.

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LACPD

Modernizing Case Management To Ensure Better Justice for Citizens

Transforming complex legacy systems for faster case processing, greater efficiency, lower costs and more time to make a difference.

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HRSA

Helping Government Connect Doctors and Nurses to Patients in a Big Way

Making a difference by improving access to healthcare through better CX, geospatial tools and IT modernization.

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Transformation in Action

From citizens to civil servants, government and public sector touchpoints impact everyone’s daily life and work. Consider the following use cases and learn how digital business transformation lends itself to seamless experiences.

Licensing

Disparate government agencies must remain communicative and hyperconnected in order to efficiently process and track applications, payments and more.
Grants Management

Solutions should offer real-time workflows that sift and sort through data to help manage anything from funds allocation to awards, invoicing and reimbursements.
Transportation Account Management

To both serve the public and combat challenges like employee retention, legacy processes must be streamlined, with a focus on interconnectivity.
Legal Case Management

Compliant data management and productivity tracking will be key components of digitizing the interactions between attorneys, their staff and their clients.